Workshop refund policy

This policy covers the one-time purchase of What Makes a Client Choose You from Club Solo. It does not change the terms for software memberships, Studio services, or other workshops.

If the workshop isn’t right for you, you can request a full refund within seven days of purchase and before you earn your completion certificate, whichever comes first.

The window begins when your payment is completed and lasts 168 hours. Your request must reach us before that window ends and before your completion certificate is earned. Earning the certificate ends eligibility under this guarantee, even if you have not downloaded it.

You do not need to submit assignments or prove dissatisfaction to request a refund. Requests outside this guarantee are not eligible unless required by applicable law.

Email hello@joinclubsolo.com with the subject “Workshop refund.” Include your name, the email used to purchase, and your order number or purchase date so we can find your payment.

Eligibility is based on when we receive your request, not when we respond. You are welcome to tell us what did not work for you, but an explanation is optional.

Eligible refunds return the full amount paid for the workshop to the original payment method. We do not deduct processing fees. The time it takes to appear in your account depends on your payment provider.

Access to this workshop, including its videos, guided activities, and saved results, ends when the refund is issued. A refund does not cancel access to other separately purchased Club Solo products.

This voluntary guarantee does not limit any cancellation, refund, or other consumer rights you have under applicable law. Where those rights provide additional protection, they continue to apply.