Terms of service

These Terms of Service form a binding agreement between you and Club Solo concerning joinclubsolo.com and the Club Solo software platform, including customer websites, booking, content, payments, client management, integrations, and related support (the “Services”).

You must be at least 18 and able to enter a contract. If you use the Services for a business or organization, you confirm that you have authority to bind it. By creating an account, purchasing, or using the Services, you agree to these Terms and the policies linked below.

Club Solo is a guided business platform for independent service professionals. Available features may include brand and website tools, service and content creation, booking, classes or groups, payments, client profiles, professional notes, reviews, gift cards, communications, Google-connected services, and optional human help.

The specific features, limits, fees, provider seats, and add-ons included in your purchase are shown in the checkout, order summary, or another written order document (an “Order”). Features described as preview, beta, early access, coming soon, or optional may be changed or withdrawn and are not part of an Order until enabled for your account.

You are responsible for accurate account information, protecting login credentials, and all activity under your account. Notify us promptly at hello@joinclubsolo.com if you suspect unauthorized access.

You may permit employees, managers, contractors, and bookable providers to use your workspace within the limits of your Order. You are responsible for their compliance with these Terms. A provider seat means a person who can be booked for a service; other user roles may be treated differently as described in the applicable plan.

Some Orders include a one-time setup investment for configuration, onboarding, generated drafts, website preparation, or related work. You agree to provide complete, timely, and accurate information and to review requested decisions and materials.

Timelines depend on your participation, the requested scope, third-party approvals, domain access, and technical conditions. Any estimate is a planning estimate unless Club Solo expressly guarantees a date in writing.

Prices are shown in U.S. dollars unless stated otherwise. You authorize Club Solo and Stripe to charge the payment method you provide for the one-time setup amount, recurring subscription, selected add-ons, provider seats, usage-based charges disclosed in advance, and applicable taxes.

Subscriptions renew automatically for the billing period shown in your Order until canceled. You must keep payment and billing information current. If a payment fails, we may retry it, suspend paid features, or request another payment method.

We may change future subscription prices by giving notice required by applicable law. A price change applies no earlier than the next renewal stated in that notice.

You may cancel a subscription by using an available account control or emailing hello@joinclubsolo.com. Cancellation takes effect at the end of the current paid billing period unless an Order says otherwise.

Setup work, completed services, and subscription periods already provided are nonrefundable except where required by law or expressly stated in an Order. If Club Solo cancels a paid Service without cause before the end of a prepaid period, we will provide any refund required by law and may provide a prorated refund for the unused portion.

As between you and Club Solo, you retain your rights in the business information, text, images, recordings, client list, services, notes, and other material you submit or create through the Services (“Customer Content”). You give Club Solo a worldwide, non-exclusive license to host, copy, process, modify, transmit, display, and back up Customer Content only as needed to provide, secure, support, and improve the Services.

You confirm that you have the rights and permissions needed for Customer Content and that it is accurate, lawful, and does not violate another person's rights. You are responsible for reviewing Customer Content before it is published or used with a client.

Where export tools are available, you may export supported business and client data. A domain, Stripe account, Google account, or other third-party account remains governed by its registration details, account type, and the provider's terms. Club Solo will not claim ownership of a customer's domain or third-party account merely because it is connected to the Services.

You are responsible for your relationship with your clients and for providing legally required notices, obtaining permissions, honoring requests, setting retention practices, and limiting access to client information in your workspace.

Club Solo is not currently offered as a HIPAA-compliant medical-record system, insurance billing system, legal recordkeeping system, or other regulated professional system. Do not submit protected health information or other specially regulated data unless we expressly authorize the applicable feature and account in writing.

The Services may use artificial intelligence to draft content, transform audio or notes, generate images, suggest structures, or support other workflows. Output is a draft, not a fact, instruction, diagnosis, professional opinion, or guarantee.

You remain responsible for reviewing output for accuracy, rights, suitability, bias, and legal or professional requirements before use. Do not use AI output as the sole basis for decisions that could materially affect a person's health, safety, legal rights, credit, employment, housing, or access to essential services.

Our AI Integrity Policy provides additional operational commitments.

Stripe processes payment details and may provide connected-account, payout, fraud-prevention, and merchant services. Your use of Stripe is also governed by Stripe's terms. Club Solo is not a bank, card network, or money transmitter and does not control a bank's, network's, or Stripe's holds, disputes, payout timing, account approval, or fees.

Booking, Google, calendar, review, communications, domain, and other integrations are provided partly by third parties. You authorize us to exchange the information needed for a connection you enable. We are not responsible for a third party's service interruption, policy, account decision, or change.

If you use email or text features, you are responsible for recipient consent, message content, identification, opt-out handling, calling and texting rules, quiet hours, carrier requirements, and other applicable laws. You may not send spam, deceptive messages, or unlawful automated communications.

If you request, display, import, or respond to reviews, you must follow the review platform's rules and applicable endorsement and consumer protection laws. Do not fabricate reviews, suppress feedback unlawfully, or condition an incentive on a positive review.

Public websites, service descriptions, blog posts, images, policies, prices, and claims published through your account remain your responsibility.

Club Solo and its licensors own the platform, software, source code, interfaces, templates, design system, documentation, trademarks, and other Club Solo materials. Subject to these Terms and your paid Order, we grant you a limited, non-exclusive, non-transferable, revocable right to use the Services for your own business.

You may not resell, sublicense, copy, scrape, reverse engineer, interfere with, or create a competing service from the platform except where applicable law expressly permits it. Feedback may be used by Club Solo without restriction or compensation, but we will not treat your confidential Customer Content as feedback.

You must comply with our Acceptable Use Policy. You may not use the Services to violate law or rights, harm others, spread malware, gain unauthorized access, overload systems, send unlawful communications, manipulate reviews, or create deceptive or prohibited content.

We may remove content or restrict, suspend, or terminate access when reasonably necessary to protect users, third parties, the Services, or Club Solo, or to comply with law or provider requirements.

We work to keep the Services useful and available, but software and connected services sometimes experience maintenance, errors, interruptions, or changes. We may update, replace, limit, or discontinue a feature. If a change materially reduces a paid core feature, we will provide notice when reasonably practicable.

Human help is optional and subject to availability, scope, and any separate Order. Support does not make Club Solo responsible for operating your business, verifying every item you publish, or providing legal, tax, medical, accounting, or other licensed advice.

These Terms apply while you use the Services. We may suspend or terminate access for material breach, nonpayment, security risk, unlawful activity, provider requirement, or conduct that could harm the Services or others. When practical, we will provide notice and a reasonable opportunity to cure a remediable breach.

After termination, your license ends. Provisions that by their nature should survive will survive, including payment obligations, ownership, disclaimers, liability limits, indemnity, and dispute terms. Data deletion and export are subject to our Privacy Policy, product capabilities, backup cycles, and legal retention duties.

To the fullest extent permitted by law, the Services are provided “as is” and “as available.” Club Solo disclaims implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not guarantee revenue, search ranking, bookings, reviews, business growth, uninterrupted availability, third-party approval, or that generated content will be accurate or legally sufficient. Your results depend on your business, market, decisions, participation, and factors outside Club Solo's control.

To the fullest extent permitted by law, Club Solo and its personnel will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, opportunities, or data. Club Solo's aggregate liability arising from the Services will not exceed the amount you paid Club Solo for the affected Services during the six months before the event giving rise to the claim.

Some jurisdictions do not allow certain exclusions or limits, so they apply only to the extent permitted. You agree to defend and indemnify Club Solo against third-party claims arising from your Customer Content, client relationships, unlawful communications, misuse of the Services, or breach of these Terms or applicable law.

Tennessee law governs these Terms without regard to conflict-of-law rules. Before filing a formal claim, each party agrees to send written notice describing the dispute and allow 30 days for an informal resolution.

Except for eligible small-claims matters or claims seeking injunctive relief for intellectual-property misuse or unauthorized access, a dispute will be resolved by binding individual arbitration administered by the American Arbitration Association under its applicable consumer or commercial rules. Claims may not proceed as a class, collective, or representative action to the extent permitted by law. If arbitration is unavailable or unenforceable, exclusive venue will lie in the state or federal courts serving Johnson City, Tennessee.

We may update these Terms prospectively. Material changes will be posted with a new effective date and communicated when required. Continued use after the effective date constitutes acceptance where permitted by law.

These Terms, your Order, and incorporated policies are the entire agreement about the Services and supersede prior discussions on that subject. If a provision is unenforceable, the remaining provisions remain effective. A waiver must be in writing. You may not assign your account without our consent; Club Solo may assign this agreement in connection with a reorganization, financing, merger, or sale.

Contact Club Solo at hello@joinclubsolo.com or by mail in Johnson City, Tennessee, United States.